Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Centralized to Skyview 8 and supervises, directs and coordinates job performance and activities of Attendance Supervisors and assures a quality product is consistently delivered to our customers
• The role is a part of the Inflight team within our Customer Experience group. 

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Manage day-to-day work across assigned bases & ensures consistency in policy interpretation
• Works with Data & Analytics team for meaningful reporting and coordinates with senior leadership on attendance strategies
• Serves as an escalation point for Attendance Supervisors, base leadership & APFA
• Collaborates with Labor, Legal, Absence Manage & Team Member Services for local issues
• Regularly meets with regional directors and local management to understand attendance trends in their base & provides guidance when requested on performance policy interpretation
• Develops and manages special projects and takes the lead in mentoring others
• Ensures thorough understanding of and compliance with all company and departmental policies, procedures and regulations
• Provides guidance in developing Attendance Supervisors for greater responsibility and promotion
• Participates in task forces and planning activities to problem solve and plan the future direction of the department
• Supports various initiatives set by Flight Service 
• Performs other projects as assigned
• Ability to work shift work, including weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• • Bachelor’s Degree or equivalent experience
  • 3+ years of related experience in customer service industry

Preferred Qualifications- Education & Prior Job Experience

• • Current Inflight, Customer Service or Customer Sales experience
  • Flight Attendant experience
  • Knowledge and experience in American specific systems including SABRE, NAVIA, Case Manager, Attendance & Performance System/FlightCAPs. 

Skills, Licenses & Certifications

• • Knowledge of Microsoft Office to include Word, Excel, PowerPoint and Outlook
  • Excellent interpersonal, planning and organizational skills
  • Knowledge of working with a contract labor group
  • Ability to qualify as a Flight Attendant
  • Ability to effectively coordinate multiple projects at the same time and presenting comfortably in front of large groups and Sr. Leadership
  • Ability to work and make decisions independently with minimal supervision as well as function effectively as a member of a team. 
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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